Privacy policy

This document refers to personal data, which is defined as information concerning any living person (a natural person who hereafter will be called the Data Subject) that is not already in the public domain.

The General Data Protection Regulation (GDPR) seeks to protect and enhance the rights of data subjects. These rights cover the safeguarding of personal data, protection against the unlawful processing of personal data and the unrestricted movement of personal data within the EU. It should be noted that GDPR does not apply to information already in the public domain.

Access to Export Ltd (ATEL) is pleased to provide the following Privacy Notice:



This Privacy Notice provides you with clear information as to how we process your personal data. We are obliged to use your information in line with all applicable laws. We do so in a manner that is fair by using your information in a way that you would reasonably expect when providing our services.

ATEL uses the information collected from or provided by purely for the purposes of responding to enquiries and the provision and execution of any services purchased from us.

Some personal data may be collected about you from e-mails sent, from records of our correspondence and phone calls and details of your visits to our websites, including but not limited to personally identifying information like Internet Protocol (IP) addresses. ATEL may from time to time use such information to identify its visitors. ATEL may also collect statistics about the behaviour of visitors to its websites.

Any information ATEL holds about you and your business encompasses all the details we hold about you and any sales transactions including any third-party information we have obtained about you from public sources and our own suppliers such as credit referencing agencies.

ATEL will only collect the information needed so that it can provide you with the requested services. ATEL does not sell or broker your data.


Legal basis for processing any personal data

The lawful basis under which we process personal data is The EU general data protection regulation 2016/679 (GDPR) Article 6 1. (b)

Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract; e.g. for the provision of a quotation.



Through agreeing to this privacy notice you are consenting to ATEL processing your personal data for the purposes outlined. You can withdraw consent at any time by emailing or writing to us, see last section for full contact details.



ATEL will on occasions pass your Personal Information to third parties such as Forwarding Agents, Carriers, Transportation/Logistics partners and Banks exclusively for the purpose of performing the services contracted between you and ATEL. ATEL requires these parties to agree to process this information based on our instructions and requirements consistent with this Privacy Notice and GDPR.

ATEL does not broker or pass on information gained from your engagement with us without your consent. However, ATEL may disclose your Personal Information to meet legal obligations, regulations or valid governmental request. ATEL may also enforce its Terms and Conditions, including investigating potential violations of its Terms and Conditions to detect, prevent or mitigate fraud or security or technical issues; or to protect against imminent harm to the rights, property or safety of ATEL, its clients and/or the wider community.


Retention Policy

ATEL will process personal data during the duration of any contract and will continue to store only the personal data needed for a minimum of six years after the contract has expired to meet any legal obligations. After six years any personal data not needed may be deleted.


Data storage

Data is processed using Microsoft Office 365 and stored on Microsoft servers.


Your rights as a data subject

At any point in time whilst ATEL is in possession of or processing your personal data, all data subjects have the following rights:

  • Right of access – you have the right to request a copy of the information that we hold about you.
  • Right of access – you have the right to request a copy of the information that we hold about you.
  • Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
  • Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
  • Right to restriction of processing – where certain conditions apply you have a right to restrict the processing.
  • Right of portability – you have the right to have the data we hold about you transferred to another organisation.
  • Right to object – you have the right to object to certain types of processing such as direct marketing.
  • Right to object to automated processing, including profiling – you also have the right not to be subject to the legal effects of automated processing or profiling.

In the event that ATEL refuses your request under rights of access, we will provide you with a reason as to why, which you have the right to legally challenge.

ATEL at your request can confirm what information it holds about you and how it is processed

You can request the following information:

  • Identity and the contact details of the person or organisation (ATEL) that has determined how and why to process your data.
  • Contact details of the responsible Director where applicable
  • The purpose of the processing as well as the legal basis for processing.
  • The categories of personal data collected, stored and processed.
  • Recipient(s) or categories of recipients that the data is/will be disclosed to.
  • How long the data will be stored.
  • Details of your rights to correct, erase, restrict or object to such processing.
  • Information about your right to withdraw consent at any time.
  • How to lodge a complaint with the supervisory authority (Data Protection Regulator).

Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.

The source of personal data if it wasn’t collected directly from you.

Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.

All requests should be made by e-mail using or by phoning +44 (0)1223 890767 or writing to us at the address further below.



In the event that you wish to make a complaint about how your personal data is being processed by ATEL, you have the right to complain to ATEL’s Managing Director. If you do not get a response within 30 days you can complain to the Data Protection Regulator.

The details for each of these contacts are:

Access to Export Ltd (ATEL)
22 Lonsdale
CB21 4LT

Data Protection Regulator

The Information Commissioner’s Office

Wycliffe House,
Water Lane,

Telephone 0303 123 1113